Channels

The same agent serves web chat, WhatsApp, Instagram, and CLI conversations. Use the actual channel when testing channel identity or message delivery.

Web widgetOne script tag on your own site, or the hosted page Vatio publishes.WhatsAppA shared test number, then your own business number for live traffic.InstagramDMs on a professional account, with the same agent behind them.InboxWhere your team watches conversations and takes one over.

Channel behavior

WhatsApp and Instagram continue the latest conversation until the last visitor message is more than eight hours old. The next message then starts a new chat.

Replies are text-only. Supported inbound images, audio, and PDFs can be passed to the model; supported files must fit the 8 MB per-file limit. Unsupported or oversized attachments remain available for supervisors, and the agent receives a notice that it cannot read them.

Web chat receives one complete reply, which the widget renders progressively. WhatsApp and Instagram receive paced messages with typing indicators. CLI replies are immediate when ready. These are delivery styles, not separate agents.